Refund policy

RETURN & REFUND POLICY

We want you to love your SOFTSPOT. If something isn't right, here's how we make it right.

30-Day Guarantee
You have 30 days from the date your order is delivered to request a return or refund.

Eligibility
To qualify for a return, your SOFTSPOT must be:
- Unused and in the same condition you received it
- In its original packaging, with all accessories included

Damaged or Defective Items
If your SOFTSPOT arrives damaged or isn't working correctly, contact us within 30 days of delivery with your order number and a photo or short video of the issue. We'll send a replacement or issue a full refund — your choice.

Change of Mind Returns
If you simply changed your mind, you can still return your SOFTSPOT within 30 days, as long as it meets the eligibility conditions above. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

How to Start a Return
Email softspothelp@outlook.com with your order number and the reason for your return. We'll respond with return instructions, typically within 24-48 hours.

Refunds
Once we receive and inspect your returned item, we'll notify you that it's been received. Approved refunds are processed within 5 business days to your original payment method. Depending on your bank, it may take a few additional days for the refund to appear on your statement.

Late or Missing Refunds
If you haven't received a refund after 5 business days, first check your bank account, then contact your credit card company — processing time can vary before a refund is officially posted. If you've done this and still haven't received your refund, email us at softspothelp@outlook.com.

Questions?
Reach out anytime at softspothelp@outlook.com and we'll get back to you as soon as possible.